Privacy Policy
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ViperERP (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use and share it, and what choices you have when using our websites, applications, and services.
1. Scope
This Policy applies to vipererp.com and related services that link to it, including demo requests, contact forms, WhatsApp CTAs, onboarding, and billing. It does not apply to third‑party websites or services.
2. Information we collect
- Account and contact data: name, email, phone, company, role, and preferences.
- Transactional data: plan selections, invoices, payment references from payment gateways.
- Usage and device data: IP address, device/browser details, pages visited, referrer, timestamps, and approximate location derived from IP.
- Communications: queries sent via forms, email, WhatsApp click‑to‑chat, and support channels.
3. How we use information
- Provide and operate services, authenticate users, and offer customer support.
- Process orders, subscriptions, billing, and send service notifications.
- Maintain security, prevent fraud/abuse, debug, and improve features and performance.
- Respond to enquiries, schedule demos, and send marketing updates where permitted.
- Comply with legal requirements and enforce our terms.
4. Legal bases
Depending on your location, we rely on one or more of these bases: consent, performance of a contract, legitimate interests (e.g., product improvement, security), and legal obligations.
5. Sharing and disclosures
We do not sell personal data. We may share it with trusted service providers (hosting, analytics, payment processing, communications, customer support) under contracts that require them to protect data and use it only as instructed, or as required by law, to protect rights, or during a merger/acquisition.
6. Data retention
We retain personal data for as long as needed to provide services, meet legal/tax/accounting requirements, resolve disputes, and enforce agreements. Afterwards, we delete or anonymize it per our retention schedules.
7. Security
We use administrative, technical, and physical safeguards such as encryption in transit, access controls, backups, and monitoring. No method is 100% secure, but we work to continuously protect your data.
8. Cookies and similar technologies
We use necessary cookies for core functionality and may use analytics cookies to understand usage and improve the experience. You can control cookies through your browser settings; some features may not function without essential cookies.
9. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing. You may also withdraw consent where processing is based on consent.
10. Children’s privacy
Our services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child provided data, please contact us to request deletion.
11. International transfers
Your data may be processed in other countries by our service providers with appropriate safeguards and contractual protections.
12. WhatsApp communications
When you start a chat via our WhatsApp links, your message is handled by WhatsApp under its own policies. We store conversation details necessary to respond and maintain support history.
13. Updates to this policy
We may update this Policy from time to time. If changes are material, we will notify you through the website or email as appropriate. Continued use after updates means you accept the revised Policy.
14. Contact
Email: privacy@vipererp.com
Phone/WhatsApp: +91 85068 88288
Address: ViperERP, E-12, Sector 3, Noida, Uttar Pradesh 201301, India
If you are subject to India’s Digital Personal Data Protection Act, 2023, you may have additional rights including consent withdrawal and grievance redressal. You can contact our grievance officer/DPO at the email above.